Selling preventative maintenance services should encompass an approach that focuses on OEM recommendations based on mileage, and communicating the preventive maintenance benefits to the customer such as avoiding costly repairs, improving overall performance, it is O.E. recommended, increasing fuel efficiency and improving gas mileage, extending the vehicles life and having peace-of-mind.

Installers should view the maintenance category as not a problem to fix but as a future problem to prevent, and should begin by asking their customers “Did you know OEM recommends the following….” “We can perform the service while the vehicle is here.”